Your organisation will face a crisis.
Are you prepared?

CrisisX: The Readiness Conference

Monday 30th & Tuesday 31st March 2020 - Grand Millennium Auckland

CrisisX is designed to prepare your organisation for crisis. After a successful inaugural event in 2019, CrisisX 2020 is coming to Auckland again on 30th & 31st March 2020. Learn the tools you need to navigate the latest of our highly-regarded crisis simulations and hear from speakers who have been through crisis and come out the other side.

Join Us for

From natural disaster to data breach, inappropriate behaviour to product tampering, a crisis can ravage your business internally and destroy your credibility in the eyes of your customers.

  • Privacy Breach ·
  • Cyber-Attack ·
  • Reputational Crisis ·
  • Natural Disaster ·
  • Accident ·
  • Management Failure

The tools to mechanise your crisis response

We will share the tools you need to deal with a crisis effectively, then put them to practise. That’s because when it comes to crisis, the only way to really train for one is to go through one.

World-class speakers at NZ’s only simulation event

The conference mixes world-class speakers, all with extensive crisis communication and management experience, and our world-leading simulation where we put your team through their paces to test their crisis readiness.


Who is CrisisX for?

CrisisX: The Readiness Conference has been built for those on a crisis management team who would come together when a crisis occurs. It would be beneficial for:

  • CEO’s and direct reports
  • Corporate Communications Managers
  • PR practitioners
  • CIO’s and IT security managers
  • Chief Risk Officers / Head of Risk / Risk Analysts
  • Compliance Officers
  • Legal Counsel
  • Board members


2020 Speaker information

Alongside our unique crisis simulation, we have assembled some of the world’s best speakers on crisis management and communication. You can read more about our speakers here.

  • Day 1
  • Day 2
  • Registration Opens
    11:00 am
    Pre-Conference LIVE Cyber Breach Simulation
    11:30 am

    Ahead of the conference proper, delegates are invited to participate in a quick-fire live cyber breach simulation canvasing the pros and cons of key decisions when faced with a major cyber security event

    Pre-Conference Case Study – "The Event" at RCT
    12:00 pm

    We return to the focus of last year’s simulation, Rata Complex Transport, to dissect how the business handled a major incident of employee misconduct and the subsequent reputational damage

    Welcoming Lunch
    12:50 pm
    Conference Opening – The Window of Opportunity
    1:50 pm

    Event director Dallas Gurney opens CrisisX by canvassing a mistake many organisations make in times of crisis – not recognising they’re in the middle of a crisis until it’s too late and the “Window of Opportunity” to affect the outcome has closed

    International Keynote Speaker Deborah Thomas
    2:20 pm

    The former CEO of Ardent Leisure, shares her learnings from crisis

    Afternoon Tea
    3:20 pm
    Simulation Phase 1
    3:40 pm

    The first phase of our simulation is revealed with teams having to identify, then navigate through, an unprecedented crisis event

    NZME Navigating The Storm Pro Panel
    4:20 pm

    Our panelists Joan Withers, Shayne Currie, Linda Clark and David Coombes discuss their experience in the middle of a crisis storm and how best to make calm, rational decisions in the heat of the moment – facilitated by Nadine Higgins

    Networking Drinks
    5:20 pm
    Fireside Chat – Talking Paul Holmes & Kofi Annan
    5:45 pm

    A conversation with Bill Francis, Sir Paul Holmes’ manager at the time of making his infamous Kofi Annan comments – arguably the biggest reputational crisis of the last 20 years

    Day #1 Concludes
    6:30 pm
    Tea & Coffee
    8:30 am
    NZI Premier Keynote Speaker Rt Hon Sir John Key
    8:50 am

    The former prime minister talks about his experience leading the country through the Christchurch Earthquakes, Global Financial Crisis and other significant crisis events

    Learning Session 1
    9:50 am

    We talk through the decisions made by teams during Phase 1, uncovering key learnings while exploring real-life crisis examples from companies who have been through it before

    Simulation Session 2
    10:10 am

    The second phase of our simulation sees escalations in the crisis with many distractions attempting to blow teams off course

    Morning Tea
    10:45 am
    Domestic Keynote Speaker Peter Bradley
    11:05 am

    The CEO of St John talks about how emergency services prepare and organise themselves for crisis. Peter discusses his experiences in New Zealand with various recent emergency situations, as well as in London where he was CEO of London Ambulance Service during the 7/7 attacks

    Simulation Session 3
    12:05 pm

    In the final phase on the first day of the simulation, teams need to contend with a catastrophic and surprising change in direction, broadening the impact of the incident

    12:40 pm
    Learning Session 3
    1:30 pm

    We learn together from the different experiences’ teams have had navigating the major escalation in Phase 3 of the simulation

    Option 1 - Elective Panel “Surviving a Cyber Security Attack”
    2:05 pm

    Our expert panel talks about how to be ready for the inevitable, a cyber security attack resulting in a privacy breach or irretrievable data loss

    Option 2 - Elective Panel “What Should Keep You Awake at Night”
    2:05 pm

    Our expert panel discusses the most likely causes of crisis and how to mitigate the risk of these events happening to your organisation

    Afternoon Tea
    3:00 pm
    Simulation Session 4
    3:20 pm

    Things take another unexpected twist, meanwhile the public and key stakeholders start to take issue with your handling of the situation

    Learning Session 4
    3:55 pm

    In our final learning session, we bring together the 10 CrisisX principles and establish techniques which will help you continue your learning back at the office

    Simulation Leaderboard & Final Remarks
    4:20 pm
    Day #2 Concludes
    4:30 pm

    NZI Premier Keynote

    • Former prime minister of New Zealand
      Rt Hon Sir John Key

    International Keynote

    • Former CEO Ardent Leisure
      Deborah Thomas

    Fireside Conversation

    • Former Newstalk ZB general manager
      Bill Francis

    Domestic Keynotes

    • CEO St John
      Peter Bradley

    NZME Navigating The Storm Pro Panel

    • Director ANZ, Sky Television, The Warehouse Group
      Joan Withers
    • NZME managing editor
      Shayne Currie
    • Flight Centre managing director
      David Coombes
    • Kensington Swan partner
      Linda Clark


    • Broadcaster
      Nadine Higgins
    • CrisisX event director
      Dallas Gurney

    "Surviving A Cyber Security Attack" Elective Panel

    Speakers to be announced shortly

    "What Should Keep You Up At Night" Elective Panel

    Speakers to be announced shortly

    ${ speaker.acf.profession }

    ${ speaker.title.rendered }

    Event Details

    Where & When


    Grand Millennium Auckland


    Monday 30th & Tuesday 31st March 2020

    Add To Calendar
    CrisisX ticket options:

    While individuals will find CrisisX incredibly beneficial, we recommend organisations purchase an entire table of six to enable most, if not all, of their crisis management team to attend and practice their crisis readiness together.


    Per ticket


    + GST

    Payment Options

    Get Your Tickets

    There are two ways to buy your tickets for CrisisX Readiness Conference. You can secure yours online now via credit card (you’ll be taken to the iTicket site), or you can fill in this form and one of our team will be in touch to invoice you directly.

    Buy Now Online

    Get Your Tickets

    Via Invoice

    Total Cost:

    $${ ticketCost }.00 +GST

    Please fill the following field(s):

    • ${ error }

    Need more information?

    Get In Touch

    If you have questions about CrisisX: The Readiness Conference, or are interested in running your own crisis simulation event internally, contact DRUM, the team running the conference here.