CrisisX: The Readiness Conference 2020 is postponed

We appreciate your team has enough to focus on right now

A new date for our sold-out conference will be set for late-September or October 2020 to give you the space you need to deal with these extraordinary global events. This later date will be announced in mid-April.

Tickets will be refunded if these dates are inconvenient for you and your team. In the meantime, we have more than forty organisations coming to CrisisX 2020 and all are faced with navigating this rapidly evolving situation.

If you would like to be connected to a delegate who is probably facing similar challenges to you, please reach out in confidence, we are happy to facilitate that conversation.

We will keep you up to date with conference developments in the coming weeks.

Thank you for your support.

Join Us for

From natural disaster to data breach, inappropriate behaviour to product tampering, a crisis can ravage your business internally and destroy your credibility in the eyes of your customers.

  • Privacy Breach ·
  • Cyber-Attack ·
  • Reputational Crisis ·
  • Natural Disaster ·
  • Accident ·
  • Management Failure
Silver Partner
Bronze Partner

The tools to mechanise your crisis response

We will share the tools you need to deal with a crisis effectively, then put them to practise. That’s because when it comes to crisis, the only way to really train for one is to go through one.

World-class speakers at NZ’s only simulation event

The conference mixes world-class speakers, all with extensive crisis communication and management experience, and our world-leading simulation where we put your team through their paces to test their crisis readiness.


Who is CrisisX for?

CrisisX: The Readiness Conference has been built for those on a crisis management team who would come together when a crisis occurs. It would be beneficial for:

  • CEO’s and direct reports
  • Corporate Communications Managers
  • PR practitioners
  • CIO’s and IT security managers
  • Chief Risk Officers / Head of Risk / Risk Analysts
  • Compliance Officers
  • Legal Counsel
  • Board members


2020 Speaker information

Alongside our unique crisis simulation, we have assembled some of the world’s best speakers on crisis management and communication. You can read more about our speakers here.

  • Day 1
  • Day 2
  • Registration Opens
    Tea & Coffee Available
    Pre-Conference Workshops
    11:00 am
    Pre-Conference LIVE Cyber Breach Simulation
    11:30 am

    Ahead of the conference proper, delegates are invited to participate in a quick-fire live cyber breach simulation canvasing the pros and cons of key decisions when faced with a major cyber security event

    Pre-Conference Case Study – The Event at Rata Complex Transport
    12:00 pm

    We return to the focus of last year’s simulation, Rata Complex Transport, to dissect how the business handled a major incident of employee misconduct and the subsequent reputational damage

    Welcoming Lunch
    Conference Begins
    12:50 pm
    Conference Opening – The Window of Opportunity
    1:20 pm

    Event director Dallas Gurney opens CrisisX by canvassing the biggest single mistake organisations make in times of crisis – not recognising they’re in the middle of one until it’s too late and the “Window of Opportunity” to affect the outcome has closed

    Keynote Speaker Deborah Thomas
    1:50 pm

    The former CEO of Ardent Leisure, shares her learnings from crisis in conversation with facilitator Nadine Higgins

    Afternoon Tea
    2:50 pm
    NZI Keynote Speaker - Rt Hon Sir John Key
    3:10 pm

    The former Prime Minister talks about his experience leading the country through the Christchurch Earthquakes, Global Financial Crisis and other significant crisis events

    Simulation Preview & How It Works
    4:10 pm

    A preview of what’s to come tomorrow with our interactive crisis simulation, some tips on navigating the scenario and how the on-table technology and our simulation system works

    NZME Expert Panel – Navigating the Storm
    4:20 pm

    Our panellists Joan Withers, Shayne Currie, Linda Clark and David Coombes discuss their experience in the middle of a crisis storm and how best to make calm, rational decisions in the heat of the moment – facilitated by Nadine Higgins

    HP Networking Drinks
    5:10 pm
    Dissecting the Paul Holmes’ Kofi Annan reputational crisis
    5:30 pm

    A conversation with Bill Francis, Sir Paul Holmes’ manager at the time of making his infamous Kofi Annan comments – arguably the biggest reputational crisis of the last 20 years. What caused it, how did the company respond and what was learnt from the experience? Facilitated by conference MC Chris Lloyd

    Day #1 Concludes
    6:30 pm
    Tea & Coffee Available
    8:30 am
    Simulation Setup & Simulation Phase 1
    8:45 am

    The first phase of our simulation is revealed with teams having to identify, then navigate through, an unprecedented crisis event

    Learning Session 1
    9:40 am

    We talk through the decisions made by teams during phase one, uncovering key learnings while exploring real-life crisis examples from companies who have been through it before

    Simulation Session 2
    10:05 am

    The second phase of our simulation sees escalations in the crisis with many distractions attempting to blow teams off course

    Morning Tea
    10:45 am
    Learning Session 2
    11:00 am

    We look at how teams approached the second phase of the simulation and talk about the various takeaways out of that second session

    Palo Alto Networks Keynote Speaker – Peter Bradley
    11:25 am

    The CEO of St John talks about how emergency services prepare and organise themselves for, often life-or-death, crises. Peter discusses his experiences in New Zealand with various recent emergency situations, as well as in London where he was CEO of London Ambulance Service during the 7/7 terrorist attacks. What has he seen? Where do organisations get it wrong?

    12:20 pm
    Simulation Session 3
    1:00 pm

    In the final phase on the first day of the simulation, teams need to contend with a catastrophic and surprising change in direction, broadening the impact of the incident

    Learning Session 3
    1:35 pm

    We learn together from the different experiences’ teams have had navigating the major escalation in Phase 3 of the simulation

    HP Elective Panel
    “Surviving a Cyber Security Disaster”
    2:00 pm

    Our expert panel talks about how to be ready for the inevitable, a cyber security attack resulting in a privacy breach or irretrievable data loss

    NZI Elective Panel
    “What Should Keep You Awake at Night”
    2:00 pm

    Our expert panel discusses the most likely causes of crisis and how to mitigate the risk of these events happening to your organisation

    Afternoon Tea
    3:00 pm
    Simulation Session 4
    3:20 pm

    Things take another unexpected twist, meanwhile the public and key stakeholders start to take issue with your handling of the situation

    Learning Session 4
    4:00 pm

    In our final learning session, we bring together the 10 CrisisX principles and establish techniques which will help you continue your learning back at the office

    Simulation Leaderboard & Final Remarks
    4:20 pm
    Day #2 Concludes
    4:30 pm

    NZI Premier Keynote

    • Former prime minister of New Zealand
      Rt Hon Sir John Key

    International Keynote

    • Former CEO Ardent Leisure
      Deborah Thomas

    Fireside Conversation

    • Former Newstalk ZB general manager
      Bill Francis

    Domestic Keynotes

    • CEO St John
      Peter Bradley

    NZME Navigating The Storm Pro Panel

    • Director ANZ, Sky Television, The Warehouse Group
      Joan Withers
    • NZME managing editor
      Shayne Currie
    • Flight Centre managing director
      David Coombes
    • Kensington Swan partner
      Linda Clark


    • Broadcaster
      Nadine Higgins
    • CrisisX event director
      Dallas Gurney

    "Surviving A Cyber Security Disaster" Elective Panel

    Speakers to be announced shortly

    "What Should Keep You Up At Night" Elective Panel

    Speakers to be announced shortly

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    Event Details

    Where & When


    Grand Millennium Auckland


    Monday 30th & Tuesday 31st March 2020

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    CrisisX ticket options:

    While individuals will find CrisisX incredibly beneficial, we recommend organisations purchase an entire table of six to enable most, if not all, of their crisis management team to attend and practice their crisis readiness together.


    Per ticket


    + GST

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    Get In Touch

    If you have questions about CrisisX: The Readiness Conference, or are interested in running your own crisis simulation event internally, contact DRUM, the team running the conference here.