Schedule Information

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  • Day 1
  • Day 2
  • Registration Opens
    Tea & Coffee Available
    11:00 am
    Welcoming Lunch
    Conference Begins
    12:50 pm
    Conference Opening – The Window of Opportunity
    1:20 pm

    Event director Dallas Gurney opens CrisisX by canvassing the biggest single mistake organisations make in times of crisis – not recognising they’re in the middle of one until it’s too late and the “Window of Opportunity” to affect the outcome has closed

    NZI Keynote Speaker - Rt Hon Sir John Key
    1:50 pm

    The former Prime Minister talks about his experience leading the country through the Christchurch Earthquakes, Global Financial Crisis and other significant crisis events

    Afternoon Tea
    2:50 pm
    Keynote Speaker Deborah Thomas
    3:10 pm

    The former CEO of Ardent Leisure, shares her learnings from crisis in conversation with facilitator Nadine Higgins

    Simulation Preview & How It Works
    4:10 pm

    A preview of what’s to come tomorrow with our interactive crisis simulation, some tips on navigating the scenario and how the on-table technology and our simulation system works

    NZME Expert Panel – Navigating the Storm
    4:20 pm

    Our panelists Greg Foran, Shayne Currie, Linda Clark and Chris Quin discuss their experience in the middle of a crisis storm and how best to make calm, rational decisions in the heat of the moment – facilitated by Nadine Higgins

    HP Networking Drinks
    5:10 pm
    Fireside Chat David Coombes
    5:30 pm

    In this revealing chat, Flight Centre managing director David Coombes talks through the extraordinary year that was 2020 as the travel industry had to pivot in order to survive the impact of COVID-19 travel restrictions. How did he handle it personally? What were the big calls? Where to next? A fascinating study inside one of New Zealand's biggest travel companies.

    Day #1 Concludes
    6:30 pm
    Tea & Coffee Available
    8:30 am
    Simulation Setup & Simulation Phase 1
    8:45 am

    The first phase of our simulation is revealed with teams having to identify, then navigate through, an unprecedented crisis event

    Learning Session 1
    9:40 am

    We talk through the decisions made by teams during phase one, uncovering key learnings while exploring real-life crisis examples from companies who have been through it before

    Simulation Session 2
    10:05 am

    The second phase of our simulation sees escalations in the crisis with many distractions attempting to blow teams off course

    Morning Tea
    10:45 am
    Learning Session 2
    11:00 am

    We look at how teams approached the second phase of the simulation and talk about the various takeaways out of that second session

    Palo Alto Networks Keynote Speaker – Peter Bradley
    11:25 am

    The CEO of St John talks about how emergency services prepare and organise themselves for, often life-or-death, crises. Peter discusses his experiences in New Zealand with various recent emergency situations, as well as in London where he was CEO of London Ambulance Service during the 7/7 terrorist attacks. What has he seen? Where do organisations get it wrong?

    12:20 pm
    Simulation Session 3
    1:00 pm

    In the final phase on the first day of the simulation, teams need to contend with a catastrophic and surprising change in direction, broadening the impact of the incident

    Learning Session 3
    1:35 pm

    We learn together from the different experiences’ teams have had navigating the major escalation in Phase 3 of the simulation

    HP Elective Panel
    “Surviving a Cyber Security Disaster”
    2:00 pm

    Our expert panel talks about how to be ready for the inevitable, a cyber security attack resulting in a privacy breach or irretrievable data loss

    NZI Elective Panel
    “What Should Keep You Awake at Night”
    2:00 pm

    Our expert panel discusses the most likely causes of crisis and how to mitigate the risk of these events happening to your organisation

    Afternoon Tea
    3:00 pm
    Simulation Session 4
    3:20 pm

    Things take another unexpected twist, meanwhile the public and key stakeholders start to take issue with your handling of the situation

    Learning Session 4
    4:00 pm

    In our final learning session, we bring together the 10 CrisisX principles and establish techniques which will help you continue your learning back at the office

    Simulation Leaderboard & Final Remarks
    4:20 pm
    Day #2 Concludes
    4:30 pm

    Payment Options

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    Get In Touch

    If you have questions about CrisisX: The Readiness Conference, or are interested in running your own crisis simulation event internally, contact Serious, the team running the conference here.